I ordered the hover board/ kart bundle in pink for my daughters 8th birthday. The communication was excellent – although the colour I ordered wasn’t due in stock for a few days they called straight away to let me know that it wouldn’t arrive the next day. They apologised and gave me the option to cancel my order, choose another colour or wait for the pink to arrive. I waited for the pink to arrive, they told me the date it would be delivered, and it did arrive on that day. I received a message the day before confirming my delivery and they also called me on the morning of delivery as well to let me know it was coming. When they called it had literally just been delivered. As the colour I ordered wasn’t in stock when I ordered, they gave me a free pink skin for the swegway as well as a goodwill gesture, I thought that was a really nice touch, particularly as it was no problem for me to wait a few days longer. The swegway skin came in very handy while my daughter was learning to ride her swegway, it protected it from lots of scuffs/ scratches. It didn’t take long for her to master the moves, she whizzes around on it and loves doing the 360 spins. The product itself is GREAT! My daughter absolutely loves it, she has played on it every day since she got it for her birthday. I’ve had a go too and so has her older brother (15 years old) we had a brilliant laugh, it brought the child out in us. It’s so well made, the battery lasts up to 2 hours and only takes a couple of hours to charge as well. It’s the best present I’ve bought and I will definitely buy from this company again in the future. The fun and smiles from my daughter is priceless. I can’t recommend this company enough. The communication is excellent, the free delivery is great and the price is very good too, well worth the money. Thank you Swegway Pro!!